Frequently Asked Questions
About Gunni & Trentino
Who we are
Who we are
With a track record of over 50 years, Gunni & Trentino has established itself as a national and international benchmark in architecture and interior design. A leadership based on a comprehensive approach that combines resources, talent, and passion to transform each project into a unique experience.
Five inspirational showrooms and two international offices bring together a young, dynamic, passionate, expert, and multicultural team of over 300 professionals, including architects, interior designers, technical designers, and stylists, who guide and support each client throughout the entire process.
Timeless, elegant, and high-quality, with styles ranging from tradition to avant-garde, all projects are custom-developed, alongside the best brands including our own Gunni & Trentino brand. All designs are committed to innovation, sustainability, and exclusive service, transforming our clients' daily lives by creating spaces that inspire and excite.
Products and Collections
Original, prestigious brands
Original, prestigious brands
At Gunni & Trentino, we collaborate with the most renowned national and international design firms, selected for their quality, innovation, and contemporary vision. Our portfolio brings together iconic brands alongside our own product line, allowing us to offer exclusive, cohesive solutions for any project. This combination of diversity, excellence, and aesthetic insight ensures unique, personalized proposals for every client.
Our selection of products online
Our selection of products online
Our online store brings together a selection curated by the Gunni & Trentino interior design team. We constantly update the catalog based on criteria of quality, design, and aesthetics, making it an exclusive and continually evolving showcase. It is a practical guide to discovering unique pieces, relevant trends, and timeless classics capable of bringing character, coherence, and distinction to any project.
I can't find an item, who can I contact?
I can't find an item, who can I contact?
Our online store only displays a curated selection of products, but we work with over 600 brands and have a much wider catalog than what you see on the website. You can consult the brands index, visit any of our showrooms or write to us through the contact section. Our team will be happy to offer you personalized attention, help you locate the product you are looking for, or suggest equivalent alternatives. If you cannot find an item, contact us and we will be happy to provide the necessary assistance.
Private Label
Private Label
Our own brand brings together collections of kitchens, bathrooms, wardrobes, surfaces, and other products designed and manufactured by Gunni & Trentino. We work with integrated design: pieces conceived to complement each other and ensure aesthetic and technical harmony throughout the project.
Thanks to our own manufacturing, we can customize dimensions, configurations, and finishes, maintaining a high standard of quality, innovation, and sustainability. In addition, we offer an exceptional service: technical and aesthetic advice, specialized assembly, and after-sales support that ensures a complete and hassle-free experience.
Guarantees
Guarantees
All our new products come with a 2-year warranty against manufacturing defects, in accordance with European legislation. For certain brands, this period may be extended to 5 or 10 years, depending on the manufacturer's terms and conditions. Display or outlet items do not come with an additional commercial warranty.
To report an issue, simply write to us at web@gunnitrentino.com, stating the order number, the affected product, and a description of the defect. Our Customer Service team will assess the case and inform you of the next steps for the appropriate replacement or solution.
Customer service and advice
Specialized team
Specialized team
At Gunni & Trentino, we bring together interior designers, architects, kitchen and bathroom technicians, lighting, textiles, and cladding experts: all the know-how your project may require.
If you contact us through the website, an advisor will identify your needs and put you in touch with the right specialist in less than 24 hours. You can also visit the showroom that is most convenient for you; there, an expert from each area will assist you and coordinate the solution that best suits your idea, budget, and timeline.
Shop with personalized assistance
Shop with personalized assistance
On every product page, you will find the button "Buy with personalized assistance." Once you select it, an advisor will contact you within 24 hours to learn about your preferences, review technical requirements, and show you all available size, finish, and accessory options, including those not listed on the website.
After that conversation, you will receive a detailed quote with the final price, delivery times, and shipping options. Once you confirm the proposal, our team will process the order and keep you informed throughout the entire process, up to and including delivery and installation in your space when required by the service.
360º Projects
360º Projects
At Gunni & Trentino, we offer a comprehensive interior design service that supports every phase of the project with precision, aesthetic sensitivity, and a fully personalized approach. From defining the concept to final execution, our team develops tailor-made solutions that interpret the client's vision and give shape to spaces full of harmony and character.
We work across all product categories to ensure a complete and coherent response, creating environments where design transcends the visual and becomes a way of living, feeling, and experiencing every day.
Purchases and Orders
How to place an order
How to place an order
Shopping at Gunni & Trentino is simple and completely secure. You can do it in two ways: directly from the online store or with the help of one of our specialists.
If you choose direct online purchase, you just have to browse the collection, select the items that interest you and add them to the cart. Once you have finished your selection, check the quantities and click “Finalize purchase”. Next, enter your shipping and billing details, choose the shipping method and select your preferred payment method. When you complete the order, you will receive a confirmation email with all the details and a link to track the status from your customer area.
Please note that the home delivery, installation or assembly service is not included in the standard shipping price. If you wish to hire it, you must request it in advance so that our team can provide a personalized quote based on access, the type of product and the delivery location.
If you prefer assisted purchase, each product has a button that allows you to request help from a specialist. This option is ideal for customizable items or those with multiple finishes. The advisor will contact you in less than 24h to answer questions, show you more options and configure the product exactly according to your needs. Once the proposal is validated, you will be able to formalize the purchase with complete peace of mind.
In both cases, your order will be registered and you will be able to check its status at any time from your profile or by contacting our customer service team.
Payment options
Payment options
To make your purchase convenient and secure, Gunni & Trentino offers several payment methods:
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Credit or debit card – We accept Visa, Mastercard, and American Express through an encrypted (SSL) gateway.
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Bank transfer – You will receive instructions upon confirming the order; we reserve the stock for 48 hours while the payment is verified.
All options are displayed at checkout; choose the one that best suits your needs and receive immediate confirmation by email.
Order status
Order status
Once your order has been confirmed, you will receive an email with the order number and a direct link to track it. From your personal area, you can check the current status at any time: preparing, in transit, or delivered. You can also contact us at web@gunnitrentino.com with the order number so that we can inform you of the status of the order.
Every time the order changes phase, we will send you an automatic email notification.
If you made an assisted purchase, your specialist will keep you personally informed about the progress of the order and the expected delivery date.
Remember that, if you have hired additional services such as delivery to a higher floor or installation, we will contact you directly to coordinate the appointment and confirm all the details before delivery.
Invoice request or modification
Invoice request or modification
At the end of your purchase, you can request the issuance of an invoice in an individual or company name. We only need you to correctly enter your tax details (name or company name, NIF/CIF and full address) at the time of the order.
If you forgot to include them or detect any error, you can request the invoice or ask for its correction by writing to web@gunnitrentino.com and indicating the order number. Our team will review the information and issue the updated document in accordance with current regulations.
Shipping
Destinations
Destinations
We sell to individuals, professionals, and businesses throughout Spain (the mainland and the Balearic Islands) and across the European Union. For deliveries outside these areas, we assess each request individually to provide the logistics and customs solution best suited to your project.
Deadlines
Deadlines
In-stock products
• Mainland Spain: 2–7 business days
• Balearic Islands and the rest of the EU: 4–10 business days
Special-order products
The timeframe indicated on the product page—including production—plus shipping time.
Large volumes or highly fragile items are shipped with specialist carriers; the final delivery time will depend on the destination and the size of the shipment.
Information on each product page
Next to each item, you will see its availability time (e.g., 2–3 weeks). Standard shipping time is added to this: approximately 5 business days to mainland Spain, 7 days to Europe, and 8 days to other destinations.
Orders with multiple timeframes
If an order contains items with different timeframes, the total delivery time will be determined by the item with the longest delivery time, unless you request partial shipments.
Minor delays of less than 30 days are not eligible for compensation, and Gunni & Trentino may split the delivery to ensure the first items arrive as quickly as possible.
Costs
Costs
Standard kerbside delivery is free for orders over €250. This service only covers unloading the order at the building entrance; it does not include the removal of used furniture or delivery to upper floors.
If you need additional services—delivery to your home, installation, assembly, or special equipment such as cranes—these will be quoted separately. Ask us before confirming your purchase, and we will send you a detailed quote for the option that best suits your project.
Delivery, assembly and installation service
Delivery, assembly and installation service
If you prefer to receive the order inside your home—rather than just at the building entrance—we offer a premium service that includes carrying the items upstairs, placing them in the room of your choice, leveling them, and removing all packaging. For complex furniture (kitchens, wardrobes, technical lighting), we can also provide full installation: assembly, wall or ceiling mounting, door adjustments, and basic connections.
How do I book the service?
- Contact us to request the service before placing your order.
- Our team will ask for photos or details about access (elevator, stairs, door widths) to determine the time required, the number of technicians needed, and whether special equipment such as an external crane or lift platform is required.
- We will send you a detailed quote and a delivery and assembly schedule coordinated with the arrival of the goods. The final date will be confirmed once the items are in our warehouse.
During installation, a team leader supervises the work, checks that all pieces arrive in perfect condition, and asks you to sign a confirmation once everything has been correctly positioned. Any issues are reported on site and resolved before the installation is completed.
Partial Shipments
Partial Shipments
As a general rule, we group all items from the same order so they arrive together, but we understand that every project has its own timeline. If it suits you to receive part of the order earlier—for example, small pieces that are already ready—we can arrange partial shipments—just contact us to arrange this. Partial shipments of goods may incur additional costs.
Returns and Issues
Order cancellations or returns
Order cancellations or returns
If you change your mind during the first twenty-four hours after confirming your order, you can cancel it free of charge by sending an email to web@gunnitrentino.com and indicating the order number.
Once you receive the goods, you have fourteen calendar days to exercise your right of withdrawal (Art. 102 et seq. of Royal Legislative Decree 1/2007). You only need to send us an unequivocal declaration within that period: you can write to us at the same email address. We will confirm receipt of your request by a durable medium.
The product must be returned in its original packaging and in perfect condition, to the following address (Grupo de Interiores GTH, C/ Lago Carucedo s/n, 28947 Fuenlabrada, Madrid), within a maximum of fourteen days from the notification. The direct costs of the return—transport, customs, or processing—are borne by the customer.
When we receive the items and verify their condition, we will refund all payments made, including standard shipping, using the same method used for the purchase. The refund will be made within a maximum of fourteen days from the receipt of the goods. The amount may be reduced if the products show handling beyond what is necessary to check their nature or functionality.
Exclusions to the right of withdrawal
The following cannot be canceled or returned:
• products made to order or clearly customized (e.g., special dimensions, custom finishes, color prints requested by the customer);
• items that may deteriorate or expire quickly;
• sealed goods that are unsuitable for return for hygiene reasons and have been unsealed after delivery (e.g., mattresses, bedding, wellness items);
• products sold as Outlet or display items that are offered with a discount associated with their condition.
If you have any questions, our Customer Service team is available at +34 91 999 00 00 and at web@gunnitrentino.com.
Damaged or defective products
Damaged or defective products
If you notice that the packaging or product is damaged upon delivery, we advise you not to accept it or to sign the delivery note indicating “damaged product,” briefly specifying the nature of the issue. Inform our team immediately by writing to web@gunnitrentino.com and include photographs of the damage, the order number, and the delivery date.
Keep the original packaging and the item as you received it until we provide further instructions. Once we have reviewed the information, we will arrange for the replacement, repair, or collection of the affected product as appropriate.
If the defect is not visible at the time of delivery but is discovered later, please contact us within five days of receipt. Our after-sales service will assess the case and assist you throughout the process until it is resolved.
After-sales service and maintenance
After-sales service and maintenance
At Gunni & Trentino, we believe that the experience does not end with delivery. Our after-sales service is designed to support you at all times and ensure that your products maintain their quality and functionality over time.
If any issue arises after installation—an adjustment, a damaged part, or a maintenance query—you can contact us by email, phone, or WhatsApp. Our technical team will assess the case and coordinate the repair, replacement, or service visit when necessary.
In addition, on the product page you will find useful information about the cleaning and preservation of natural surfaces, textiles, woods, or stones, as well as specific recommendations according to the brand or finish of your product.
Physical showrooms
Showrooms
Showrooms
At Gunni & Trentino, we have a network of showrooms designed as spaces of inspiration, where all product categories coexist in harmony: kitchens, bathrooms, wardrobes, surfaces, furniture, lighting, textiles, and our own brand alongside a carefully curated selection of international brands. They are environments designed to experience interior design comprehensively, discover materials and finishes in person, and visualize overall projects.
We currently have showrooms in Madrid, Barcelona, Marbella, Bilbao, and Mallorca. In each of them, a specialized team awaits you to offer personalized advice according to the needs of your project. We recommend booking an appointment in advance to guarantee dedicated and tailored attention; you can do so through the website, by phone, or via WhatsApp, indicating your preferred showroom and the type of advice you need.