It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

At Gunni & Trentino, we collaborate with the most renowned national and international design firms, selected for their quality, innovation, and contemporary vision. Our portfolio brings together iconic brands alongside our own product line, allowing us to offer exclusive and cohesive solutions for any project. This combination of diversity, excellence, and aesthetic sensibility guarantees unique and personalized proposals for each client.

Our online store features a curated selection by the Gunni & Trentino interior design team. We constantly update the catalog according to strict criteria of quality, design, and aesthetics, making it an exclusive and ever-evolving showcase. It's a practical guide to discovering unique pieces, relevant trends, and timeless classics capable of adding character, coherence, and distinction to any project.

Our online store displays only a curated selection of products, but we work with over 600 brands and a much larger catalog than what you see on the website. You can consult the brand index, visit any of our showrooms , or contact us through the contact section. Our team will be happy to offer you personalized attention, help you find the product you're looking for, or suggest equivalent alternatives. If you can't find an item, please contact us, and we'll be happy to assist you.

Our own brand brings together collections of kitchens, bathrooms, wardrobes, surfaces, and other products designed and manufactured by Gunni & Trentino . We work with integrated design: pieces conceived to complement each other and guarantee aesthetic and technical harmony throughout the entire project.

Thanks to our in-house manufacturing, we can customize sizes, configurations, and finishes, maintaining a high standard of quality, innovation, and sustainability. Furthermore, we offer exceptional service: technical and aesthetic advice, expert assembly, and after-sales support that ensures a complete and seamless experience.

All our new products come with a 2-year warranty against manufacturing defects, in accordance with European legislation. For certain brands, this period may be extended to 5 or 10 years depending on the manufacturer's terms and conditions. Display and outlet items do not have an additional commercial warranty.

To report an issue, simply email us at web@gunnitrentino.com , including your order number, the affected product, and a description of the defect. Our Customer Service team will review your case and inform you of the next steps for replacement or a suitable solution.

At Gunni & Trentino we bring together interior designers, architects, kitchen and bathroom technicians, lighting experts, textiles and coverings: all the know-how your project may require.

If you contact us through the website, an advisor will identify your needs and connect you with the right specialist within 24 hours. You can also visit the showroom most convenient for you; there, the expert in each area will assist you and coordinate the solution that best suits your needs, budget, and deadlines.

On each product page, you'll find the "Purchase with personalized assistance" button. By selecting it, an advisor will contact you within 24 hours to discuss your preferences, review technical requirements, and show you all the available options for sizes, finishes, and accessories, including those not listed on the website.

After that conversation, you'll receive a detailed quote with the final price, delivery times, and shipping options. Once you confirm the proposal, our team will process your order and keep you informed throughout the entire process, including delivery and installation at your location, if required.

At Gunni & Trentino, we offer a comprehensive interior design service that guides every phase of your project with precision, aesthetic sensibility, and a fully personalized approach. From concept definition to final execution, our team develops bespoke solutions that interpret the client's vision and shape spaces full of harmony and character.

We work across all product categories to ensure a complete and coherent response, creating environments where design transcends the visual and becomes a way of living, feeling, and experiencing every day.

Shopping at Gunni & Trentino is simple and completely secure. You can do it in two ways: directly from the online store or with the help of one of our specialists.

If you choose to buy directly online , simply browse the collection, select the items you're interested in, and add them to your cart. Once you've finished selecting your items, check the quantities and click "Checkout." Then, enter your shipping and billing information, choose your shipping method, and select your preferred payment method. When your order is complete, you'll receive a confirmation email with all the details and a link to track its status in your customer area.
Please note that delivery, installation, or assembly are not included in the standard shipping price. If you wish to add these services , you must request them in advance so our team can provide a personalized quote based on accessibility, product type, and delivery location.

If you prefer assisted shopping , each product has a button that allows you to request help from a specialist. This option is ideal for customizable items or those with multiple finishes. The advisor will contact you within 24 hours to answer your questions, show you more options, and configure the product exactly to your needs. Once the proposal is approved, you can complete your purchase with complete peace of mind.

In both cases, your order will be registered and you can check its status at any time from your profile or by contacting our customer service team.

To make your purchase convenient and secure, Gunni & Trentino offers several payment methods:

• Credit or debit card – We accept Visa, Mastercard and American Express through an encrypted gateway (SSL).
  
• Bank transfer – You will receive instructions upon order confirmation; we reserve the stock for 48 hours while the payment is verified.
  

All options are displayed at checkout; choose the one that best suits your needs and receive immediate confirmation by email.

Once your order is confirmed, you will receive an email with your order number and a direct tracking link. From your account, you can check the current status at any time: being prepared, in transit, or delivered. You can also contact us at web@gunnitrentino.es with your order number to inquire about its status.

Each time the order changes phase, we will send you an automatic email notification.

If you made an assisted purchase , your specialist will personally keep you informed of the order progress and the expected delivery date.

Please remember that if you have contracted additional services such as lifting or installation, we will contact you directly to coordinate the appointment and confirm all the details before delivery.

At checkout, you can request an invoice issued to an individual or a company. Simply enter your tax information correctly (name or company name, tax ID/VAT number, and full address) when placing your order.

If you forgot to include them or notice any errors, you can request an invoice or ask for a correction by writing to web@gunnitrentino.com and indicating your order number. Our team will review the information and issue the updated document in accordance with current regulations.

We sell to individuals, professionals, and companies throughout Spain (Peninsula and Balearic Islands) and in other European Union countries. For deliveries outside these areas, we review each request individually to offer the logistics and customs solution best suited to your project.

Products in stock

• Mainland Spain: 2-7 business days
• Balearic Islands and the rest of the EU: 4-10 working days

Products made to special order

The timeframe indicated on the product sheet —including manufacturing— plus the transport time.

Large volumes or very fragile items travel with specialized carriers; the final delivery time will depend on the destination and the size of the shipment.

Information on each card

Next to each item you will see its availability time (e.g., 2-3 weeks). Standard shipping time is added to this: approximately 5 business days to mainland Spain, 7 days to Europe, and 8 days to other destinations.

Orders with multiple deadlines

If an order combines items with different delivery times, the total delivery time will be that of the product with the longest delivery time, unless you request partial shipments.

Delays of less than 30 days do not generate compensation and Gunni & Trentino may split the delivery to expedite the arrival of the first items.

Standard curbside delivery is free for orders over €250. This service only covers unloading the order at the building entrance; it does not include removal of old furniture or delivery to upper floors.

If you require additional services —such as delivery to your home, installation, assembly, or special equipment like cranes—these will be quoted separately. Please ask us before confirming your purchase, and we'll send you a detailed quote for the option that best suits your project.

If you prefer to receive your order inside your home—and not just at street level—we offer a premium service that includes delivery upstairs, placement in your chosen room, leveling, and removal of packaging. For complex furniture (kitchens, wardrobes, technical lighting), we can add complete installation: assembly, wall or ceiling mounting, door adjustments, and basic connections.

How do I get hired?

1. Before making the purchase, please contact us to request the service.
   
2. Our team will request photos or access details (elevator, stairs, door width) to calculate the time, the number of technicians and, if necessary, special equipment such as an external crane or lifting platform.
   
3. We will send you a detailed quote and an assembly schedule coordinated with the arrival of the goods. The final date will be confirmed as soon as the items are in our warehouse.
   

During installation, a team leader supervises the work, verifies that the parts arrive in perfect condition, and asks you to sign off once everything is correctly installed. Any issues are reported on-site and resolved before the assembly is considered complete.

As a general rule, we group all items in the same order so they arrive together, but we understand that every project has its own timeline. If you'd prefer to receive part of your order sooner—for example, small parts that are already finished—we can arrange partial shipments . Please contact us to arrange this. Partial shipments may incur additional charges.

If you change your mind within the first 24 hours after confirming your order, you can cancel it free of charge by sending an email to web@gunnitrentino.com and indicating your order number.

Once you receive the goods, you have fourteen calendar days to exercise your right of withdrawal (Article 102 et seq. of Royal Legislative Decree 1/2007). Simply send us an unequivocal statement within this period: you can write to us at the same email address. We will confirm receipt of your request by a durable means.

The product must be returned in its original packaging and in perfect condition to the following address (Grupo de Interiores GTH, C/ Lago Carucedo s/n, 28947 Fuenlabrada, Madrid) within fourteen days of notification. Direct return costs—including shipping, customs, and handling fees—are the responsibility of the customer.

Once we receive the items and verify their condition, we will refund all payments made, including standard shipping, using the same payment method used for the purchase. The refund will be issued within a maximum of fourteen days from receipt of the goods. The amount may be reduced if the products show signs of handling beyond what is necessary to ascertain their nature or functioning.

Exclusions to the right of withdrawal

It is not possible to cancel or return:

• products made to order or clearly customized (e.g. special sizes, custom finishes, color printing requested by the customer);

• items that may deteriorate or expire quickly;

• sealed goods that are not suitable for return for hygiene reasons and that have been unsealed after delivery (e.g. mattresses, bedding, wellness items);

• Products sold as Outlet or exhibition products that are offered with a discount associated with their condition.

If you have any questions, our Customer Service team is available at +34 91 999 00 00 and at web@gunnitrentino.com .

If you notice any damage to the packaging or product upon receiving your order, we advise you not to accept it or to sign the delivery note indicating "damaged product," briefly specifying the type of issue. Immediately inform our team by writing to web@gunnitrentino.com and include photographs of the damage, your order number, and the delivery date.

Please keep the original packaging and the item in the condition you received it until we give you further instructions. Once we have reviewed the information, we will coordinate the replacement, repair, or collection of the affected product as appropriate.

If the defect is not visible at the time of delivery but is detected later, please still contact us within five days of receipt. Our after-sales service will assess the case and assist you throughout the entire process until it is resolved.

At Gunni & Trentino, we believe the experience doesn't end with delivery. Our after-sales service is designed to support you every step of the way and ensure your products maintain their quality and functionality over time.

If any issues arise after installation—such as adjustments, damaged parts, or maintenance inquiries—you can contact us by email, phone, or WhatsApp. Our technical team will assess the situation and arrange for repair, replacement, or a service visit as needed.

In addition, the product information sheet contains useful information on cleaning and preserving natural surfaces, textiles, wood or stone, as well as specific recommendations depending on the brand or finish of your product.

At Gunni & Trentino, we have a network of showrooms designed as inspirational spaces where all product categories coexist harmoniously: kitchens, bathrooms, wardrobes, surfaces, furniture, lighting, textiles, and our own brand alongside a carefully curated selection of international brands. These environments are designed to allow visitors to experience interior design holistically, discover materials and finishes firsthand, and visualize comprehensive projects.

We currently have showrooms in Madrid, Barcelona, ​​Marbella, Bilbao, and Mallorca . At each location, a specialized team awaits you, ready to offer personalized advice tailored to your project's needs. We recommend scheduling an appointment to ensure dedicated and personalized attention; you can do so through our website, by phone, or via WhatsApp, specifying your preferred showroom and the type of advice you require.